Cancellation & Refund Policy

At FantasyCrickBoll, we are committed to delivering a seamless and enjoyable fantasy cricket experience for all our users. However, we understand that there may be situations where you need to cancel your participation in a contest or request a refund. This policy provides clear guidelines to ensure transparency and fairness for all participants.

User-Initiated Contest Cancellation

  • Before Contest Start: If you choose to cancel your participation before the contest begins, within the allowed time frame indicated on the contest page, your entry fee will be refunded to your FantasyCrickBoll account balance.
  • After Contest Start: Once the contest begins, cancellations are no longer allowed. Entry fees are non-refundable, as contest outcomes depend on the real-life performance of players.

Contest Cancellation by FantasyCrickBoll

  • Insufficient Participants: If a contest does not meet the minimum required number of participants, FantasyCrickBoll reserves the right to cancel the contest. In this case, all entry fees will be refunded to participants.
  • Technical Issues: In the event of technical difficulties or unforeseen circumstances preventing the contest from proceeding, FantasyCrickBoll may cancel the contest. Participants will be notified, and their entry fees will be refunded.
  • Rule Violations: Contests canceled due to breaches of our Fair Play Policy or other rules may not qualify for refunds, particularly for those responsible for the violation.

Refund Policy

  • When Refunds Are Applicable: Refunds will be issued under the following circumstances:
    • Contest cancellation by FantasyCrickBoll
    • User-initiated cancellations before the contest begins
    • Billing or payment errors
  • Refund Process: Refunds will be credited to your FantasyCrickBoll account balance. You can use this balance for future contests or request a withdrawal as per our withdrawal policies.
  • Non-Refundable Situations: Refunds are not applicable in the following cases:
    • User disqualification due to rule violations
    • Losses based on player performance
    • Requests made after the contest has started or concluded

Withdrawal of Account Balance

  • Requesting a Withdrawal: Users can request to withdraw their account balance at any time, provided the minimum withdrawal amount is met.
  • Processing Time: Withdrawal requests are generally processed within 3-5 business days. However, processing times may vary depending on your payment provider.
  • Withdrawal Charges: A nominal fee may be applied for withdrawals, which will be clearly communicated during the withdrawal process.

How to Request a Refund or Cancellation

  • Contact Support: To request a refund or cancel your contest entry, please reach out to our support team at [email protected]. Include your account details, contest information, and the reason for your request.
  • Review and Response: Our team will review your request and respond within 24-48 hours. Additional information may be requested to process your request effectively.

Policy Updates

FantasyCrickBoll reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our platform indicates your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this policy, please contact us at [email protected]. We’re here to assist you!